How do I claim the welcome bonus?
During registration, you can choose the welcome package or skip it. To claim it, make a minimum deposit of β¬20. The bonus is 200% across your first three deposits plus 200 free spins, with a 35x wagering requirement on the bonus and 40x on free spins.
What documents do I need to verify my account?
We require proof of identity (passport, ID card, or driving licence) and proof of address (bank statement or utility bill, no older than 3 months). You may also need to verify your payment method. Send these to support@luckyboom.com or upload them in your account section when prompted.
How fast are withdrawals?
Withdrawal times are not yet known before launch. We do not charge any fees, but third-party fees may apply. The minimum withdrawal is β¬20.
Is LuckyBoom licensed?
We have not yet launched, so no public licence information is available yet. We advise you to verify this yourself before creating an account.
Can I play on my phone?
Yes. There is no separate app, but our website is fully optimised for smartphones and tablets. You get all features, games, and account management directly in your mobile browser.
What payment methods can I use to deposit?
We offer iDEAL, Visa, MasterCard, bank transfer, Skrill, Neteller, Paysafecard, and cryptocurrencies (BTC, ETH, USDT, LTC). The minimum deposit is β¬10 for most methods. iDEAL is our primary option for Dutch players.
How does the LuckyBoom Rewards program work?
You automatically earn Stardust through deposits (5%) and wagering (1%). Stardust can be redeemed in the shop for bonuses, free spins, and cashback. There are five tiers β Nova, Comet, Meteor, Supernova, and Galaxy β each offering increasing daily cashback and perks.
How do I contact support?
You can reach us via live chat 24/7 for instant help, or email support@luckyboom.com for detailed questions. We also have a help centre covering bonuses, payments, and account issues.